Privacy Policy

The Personal Information we collect depends on how you interact with this website and with Innov8Hub's Operational Intelligence service.

• Website enquiries: name, business name, role, email address, a description of your operational situation, some non-identifying context about how your operation runs (approximate monthly job volume, how many people coordinate jobs, the systems you use, and where you feel the most pressure), and which areas you have expressed interest in.
• Operational Review and Operational Monitoring engagements: information you share directly with Benjamin during interviews, and operational, job or financial records you provide for the purpose of that engagement.
• Website chatbot conversations: the messages you send our AI assistant, plus any name, email, phone number, business name or appointment preference you choose to share and explicitly confirm before it's sent to Benjamin.
• Basic technical information any website receives (such as IP address and browser type) as a normal part of serving web pages.
• Website usage events: which pages were viewed, which buttons were clicked, and whether an enquiry was started or completed. These are recorded without cookies and without storing your IP address; see below.

This website does not use cookies, third-party analytics, or advertising tracking of any kind. It does record its own basic usage events (page views, button clicks, enquiry starts and completions) so we can tell whether the website is actually helping anyone get in touch. Your IP address is never stored: it is combined with your browser type, the current date and a secret value, and converted into an irreversible code that changes every day, purely so repeat visits within one day are not counted several times. That code cannot be linked back to you, cannot follow you across days, and is never shared with anyone. The chatbot separately stores a random session identifier in your browser local storage so your conversation can continue if you reload the page. Again, it is not used to track you across other sites, and it is not shared with any advertiser.

The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.

Sensitive Information is defined in the Privacy Act as including information about things such as an individual's racial or ethnic origin, political opinions, religious beliefs, professional or trade union membership, criminal record, or health information. We do not seek to collect Sensitive Information through this website; where it is provided to us in the course of an engagement, it is used only for the primary purpose it was given, a directly related secondary purpose, or with consent or as required by law.

• Directly from you, whenever you submit the Early Access form or otherwise contact us.
• Directly from you when you use the website chatbot, including any details you choose to confirm for us to pass on to Benjamin.
• Directly from you during an Operational Review or Operational Monitoring engagement: interviews, meetings, and records you choose to share.
• We do not currently purchase or receive Personal Information about you from third parties.

• Website enquiries are stored in our Supabase database so Benjamin can respond and keep track of the conversation, and are also sent to him by email using a third-party transactional email provider (Resend) solely to deliver that notification. Enquiries are retained until they are no longer commercially relevant, and are deleted on request.
• Chatbot conversations are processed using Anthropic's Claude AI to hold the conversation, and are stored in our database so Benjamin can review them to understand common questions and improve the service. If you choose to submit an enquiry through the chatbot, the details you confirm are emailed directly to Benjamin, the same way an Early Access form submission is. The chatbot itself never emails you.
• Information shared during a Review or Operational Monitoring engagement is used solely to produce that business's findings, and is treated as confidential. It is not shared with any other client or third party without your consent, other than the service providers strictly needed to deliver the engagement (for example, email delivery).
• Where anonymised, aggregated insights may in future contribute to broader industry benchmarking, that would only happen with your explicit, separate consent, never by default.
• We do not sell Personal Information, and do not currently send direct marketing communications. If that changes, any marketing material will include a simple way to opt out.

• This website isn't entirely static: website chatbot conversations, and (in the private admin area) business and review records, are stored in a Supabase database hosted outside Australia. See Section 8 below for how we handle that overseas transfer.
• The admin area is only accessible to Benjamin, gated by a separate password known only to him.
• Early Access form submissions pass through Resend (email delivery) to reach Benjamin's inbox; chatbot-submitted enquiries are stored in our database and also emailed to Benjamin the same way. See Resend's own privacy policy for how they handle data in transit.

We take reasonable steps to protect Personal Information from unauthorised access, misuse, modification or disclosure, appropriate to a small, founder-led business. When we no longer require Personal Information for the purpose it was collected, we take reasonable steps to destroy, anonymise or de-identify it.

The Australian Privacy Principles permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12), and allow you to request correction of inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13). Contact us using the details in Section 9 below to make such a request.

This applies equally to chatbot conversations: contact us using the details in Section 9 to request access to, correction of, or deletion of a chatbot conversation associated with you. We currently retain chatbot transcripts for as long as needed for service improvement and record-keeping; we don't yet run an automated deletion schedule, so a specific-conversation deletion request is handled manually.

If you have a complaint about how we handle your Personal Information, contact us using the details in Section 9. All complaints are considered directly by Benjamin Alibuyog. We will acknowledge complaints promptly, seek any further information needed to understand your concern, and work with you to resolve it. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Some service providers we use, including Resend (email delivery), Supabase (database hosting) and Anthropic (the AI model powering our website chatbot), may process data on servers located outside Australia as part of their normal operation. Where this occurs, we take reasonable steps to use providers with appropriate data-handling standards. Your Personal Information will not otherwise be disclosed to recipients outside Australia unless you expressly request it.

If you have any queries, wish to access or correct your Personal Information, or have a complaint about our privacy practices, contact us at hello@innov8hub.io.